SHIPPING POLICY

At AMVEPLUS, we work to process and ship orders efficiently while providing clear information about estimated delivery times.

The timeframes listed below are estimates and may vary depending on the destination, carrier, product availability, and other circumstances beyond our reasonable control.

Processing Time

All orders are typically processed within 2 to 3 business days after receiving your order confirmation.

Business days do not include weekends or holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email. When available, this email will include a tracking number or tracking link.

During periods of high demand, product launches, special promotions, or holidays, processing may require additional time.

Estimated Delivery Time

Estimated delivery time is typically 12 to 15 business days after shipment.

This timeframe is an estimate and does not constitute a guaranteed delivery date unless we expressly state otherwise.

Delivery times may vary depending on factors such as:

• The customer's location and delivery address.

• The destination country or region.

• The carrier used.

• Customs or import procedures.

• Weather conditions.

• High-demand seasons.

• Logistics disruptions.

• Local or international holidays.

• Other circumstances beyond our reasonable control.

If we anticipate that an order cannot be shipped within the stated processing timeframe, we may contact you with updated information and, where applicable, provide available options in accordance with applicable law.

Suppliers and Order Fulfillment

AMVEPLUS may work with suppliers, manufacturers, fulfillment centers, distributors, and other logistics partners to prepare and ship orders.

As a result, some products may be shipped directly by a third party and from a location different from AMVEPLUS's business address.

In some cases, items from the same order may be shipped separately and may arrive in different packages or on different dates.

This does not change your purchasing relationship with AMVEPLUS. If you have any questions or issues regarding your order, you may contact us directly.

Shipping Within the United States

We ship to locations within the United States that are available during checkout.

Estimated delivery times may vary depending on the destination and availability of carrier services.

Any applicable shipping costs will be displayed during checkout before you complete your order.

International Shipping

We may also ship to certain countries or regions outside the United States when those destinations are available during checkout.

International delivery times may vary significantly depending on the destination, customs procedures, and local carrier services.

In some cases, international orders may be subject to:

• Customs duties.

• Import taxes.

• VAT or other applicable taxes.

• Customs handling or processing fees.

Unless expressly stated otherwise during checkout, these charges are the responsibility of the recipient and may not be included in the product price or shipping charges collected by AMVEPLUS.

AMVEPLUS does not control fees imposed by customs authorities or local governments.

Shipping Address

It is the customer's responsibility to provide an accurate, complete, and up-to-date shipping address when placing an order.

We recommend carefully reviewing the following information before completing your purchase:

• Recipient's name.

• Street number and street name.

• Apartment, suite, unit, or other additional address information, if applicable.

• City.

• State or province.

• ZIP or postal code.

• Country.

• Phone number and email address, when required.

If you discover an error in your shipping address after placing your order, please contact us immediately at support@amveplus.com.

We will make reasonable efforts to correct the address when possible, but we cannot guarantee that changes can be made after an order has begun processing or has been shipped.

AMVEPLUS is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer, except where otherwise required by applicable law.

Order Tracking

Once your order has been shipped, you will typically receive a shipping confirmation email containing available tracking information.

Please note that it may take some time after shipment for the carrier to update the tracking information in its system.

If you do not receive tracking information, if your tracking has not been updated for an extended period, or if you need assistance with your order, you may contact us at:

support@amveplus.com

For some international shipments, the original tracking number may change or the shipment may be transferred to a local carrier after the package reaches the destination country.

Shipping or Delivery Delays

Although we make reasonable efforts to meet the stated timeframes, delays may occur due to circumstances beyond our control, including:

• Carrier delays.

• Logistics disruptions.

• Customs inspections or procedures.

• Severe weather conditions.

• Holidays.

• High demand.

• Local transportation issues.

• Extraordinary or unforeseen circumstances.

If your order experiences a significant delay, please contact us at support@amveplus.com so we can review the status of your shipment.

If we are unable to ship an order within the communicated shipping timeframe, we will provide the appropriate options in accordance with applicable law, which may include accepting an updated shipping timeframe or canceling the order for an applicable refund.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, we recommend:

1. Carefully checking the delivery area, including your front door, porch, mailbox, garage, or other secure locations around the property.

2. Checking with other household members, neighbors, or building staff.

3. Allowing a short period of time, as some carriers may mark a package as delivered shortly before completing the physical delivery.

4. Contacting the carrier using your tracking number.

5. Contacting us at support@amveplus.com if you still need assistance.

We will review the available information and make reasonable efforts to help determine what happened.

Delivery Attempts and Unclaimed Packages

It is the customer's responsibility to be available to receive the package when required by the carrier and to follow any instructions provided by the carrier to reschedule delivery or pick up the package.

If a package cannot be delivered after multiple attempts, is not claimed within the carrier's required timeframe, or is refused by the recipient, it may be returned to the sender, temporarily held, or otherwise handled according to the carrier's policies.

If this occurs, please contact us at support@amveplus.com.

Any potential reshipment, replacement, or refund will be evaluated based on the specific circumstances of the order, the status of the package, associated costs, and applicable law.

Additional costs resulting from an incorrect address provided by the customer, failure to collect the package, or unsuccessful delivery attempts attributable to the recipient may be the customer's responsibility where permitted by applicable law.

Lost or Damaged Packages

If you believe your order has been lost in transit or if it arrives damaged, please contact us as soon as possible at support@amveplus.com.

We may request additional information, such as:

• Order number.

• Tracking number.

• Photos of the package.

• Photos or videos of the product.

• Information provided by the carrier.

We will use this information to review the situation and determine the appropriate resolution.

Changes and Cancellations

If you would like to modify or cancel your order, please contact us as soon as possible at support@amveplus.com.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations after an order has begun processing or has been shipped.

Once an order has shipped, any applicable return will be handled in accordance with our Return & Refund Policy.

Contact Information

If you have any questions regarding the shipping, tracking, or delivery of your order, you can contact us at:

AMVEPLUS
Email: support@amveplus.com