Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

For hygiene and safety reasons, personal care products that have been used are not eligible for return, except when the product arrives defective, damaged, or incorrect.

How to Start a Return

To start a return, you can contact us at support@amveplus.com.

If your return is accepted, we’ll provide you with instructions on how and where to send your package.

Please do not send any product to an address without contacting us first and receiving return instructions. Items sent back to us without first requesting and receiving return authorization will not be accepted.

If you have any questions regarding a return, you can contact us at any time at support@amveplus.com.

Return Shipping Costs

If the return is due to a change of mind, the customer no longer wanting the product, or any other reason that is not the responsibility of AMVEPLUS, the customer will be responsible for the return shipping costs.

Original shipping charges, if any, are non-refundable when the return is due to a change of mind or another reason that is not the responsibility of AMVEPLUS.

If the product you received is defective, damaged, or incorrect due to an error on our part, AMVEPLUS will cover the applicable return shipping costs, when applicable. In these cases, you must first contact us at support@amveplus.comand follow the instructions provided before returning the product.

Damages and Issues

Please inspect your order upon receipt.

If the item arrives defective or damaged, or if you receive the wrong product, please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

To evaluate a defective, damaged, or incorrect product, we may request photos, videos, or other information reasonably necessary to verify the product and the reported issue.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods, such as food, flowers, or plants.

• Custom products or personalized items.

• Personal care, beauty, or hygiene products that have been opened or used.

We also do not accept returns for hazardous materials, flammable liquids, or gases.

If you have questions about whether a specific product is eligible for return, please contact us at support@amveplus.combefore returning it.

Items specifically marked as “Final Sale” and gift cards are not eligible for return. A discount, promotional price, or compare-at price alone does not make an item a final sale item unless it is expressly identified as “Final Sale.”

Exchanges

The fastest way to receive a different product is to first request a return for the item you currently have, provided that it is eligible for return, and place a new order once the return has been accepted.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days after receiving it, without providing a reason, in accordance with applicable laws.

The item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

This provision does not affect any exceptions or exclusions that may legally apply to certain products, including certain sealed goods that are not suitable for return due to health protection or hygiene reasons once they have been opened.

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.

If approved, the refund will be automatically processed to your original payment method within 10 business days.

Please keep in mind that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account after AMVEPLUS has issued it.

If more than 15 business days have passed since we approved your return and you still have not received your refund, please contact us at support@amveplus.com.